Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 513-251-5555 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
First time getting service done on my car. Mike kept me updated via text. This was one of the best experience that I had getting my car serviced. You guys did an outstanding job, you guys rock. From here on out this will be my go to car shop to get any service done on my cars. Very friendly, I felt welcomed, I highly recommend.
Cincinnati, OH
Excellent service yet again. Had an A/C compressor fail only 2.5 years after installation. While technically out of warranty, they were able to replace it under warranty anyway!
Cincinnati, OH
⭐⭐⭐⭐⭐ Glenway Auto Center is honestly the best auto shop I have ever been to! I highly recommend them to anyone looking for a trustworthy, honest, and reliable shop. Everyone there is friendly, helpful, and truly cares about their customers. I especially want to mention Phil. He is such a nice person and made me feel really welcome and comfortable from the moment I walked in. He took the time to explain everything to me and made sure I understood what was going on with my car. You can tell he genuinely cares about helping people. I’m so thankful I found Glenway Auto Center and will definitely continue taking my car there. Thank you to Phil and the entire team for treating me so well! ❤️
Cincinnati, OH
We’ve been using Glenway Auto for many years and we have always been happy with their work. I’ve had concerns about my car, only to have it checked out without any cost.
Cincinnati, OH
