Best Auto Repair, Cincinnati

CONTACT US

513-251-5555 | 6135 Harrison Ave Cincinnati, OH 45247

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 513-251-5555 or make an appointment online!

Glenway Auto Center Offers Auto Repair Services You Can Count On!

ACDelco
ASE (Automotive Service Excellence)
Federated Auto Parts
Jasper
BBB Accredited Business
BG Products
Napa
Car Care Aware

TESTIMONIALS

Grateful to Glenway Auto Center for helping my family in a difficult situation. My daughter was traveling across country moving from the East coast out West when her engine died 45 miles outside of Cincinnati. Phil was kind enough to let us have her car towed to the shop even though they were booked solid for The next week. They assess the situation the next day and provided options. Parts were ordered, the car and my daughter's belonging were kept safe and she was able to get back on the road again. Thank you Mike for all your help and for the great communication throughout the process. Much appreciation!
As always feel so safe after they work on my car. A piece of the splash guard was hanging down. Just noticed by accident. Took it in imminently and they reattached it.
Dropped my van off with engine locked up. They went out of their way to fix it at the lowest price possible by finding a used cylinder head. The van runs better than it ever has. Thank you Phil and your team!
Great job. Everyone is always Friendly.
Glenway Auto Center is a great place. Appointment scheduling is easy and service is always top notch and reasonably priced. Staff are professional and friendly. I highly recommend Glenway Auto Center.
Very friendly and professional Mike and Brad were right there to greet me and make my annual miniatous go by flawlessly. Thanks Glenway I'll be back!