Customer Service
How We Deal With Car Trouble
At Glenway Auto Center, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Glenway Auto Center. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Glenway Auto Center, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Glenway Auto Center focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At Glenway Auto Center, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1919, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 513-251-5555 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Glenway Auto Center in Cincinnati
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Reviews
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Very trustworthy. I asked to have them check the brakes. Most places would have tried to sell me new ones whether I needed them or not. Instead they told the truth and told me they were fine for now. Hard to find a mechanic you can trust.
Cincinnati, OH
SIMPLY THE BEST
Cincinnati, OH
So far my oil leaks have stoped
Cincinnati, OH
I had a great experience with Glenway Auto Center and especially with Phil Purkiser. I brought my car in needing a new set of tires, and I was extremely impressed with the level of service and attention they gave my vehicle. Phil was knowledgeable, professional, and very helpful throughout the entire process. In addition to taking care of the tires, he performed a thorough check of the car to make sure everything else was in good shape. I really appreciated that he took the time to look everything over carefully and explain anything I should be aware of without making me feel pressured into unnecessary work. The entire team at Glenway Auto Center was friendly, honest, and easy to work with. They kept me informed, answered my questions, and made the whole experience simple and stress-free. The pricing was clear and straightforward, and I felt confident that my car was being taken care of properly. It’s hard to beat the peace of mind that comes from having a shop you can trust. Phil and the team at Glenway Auto Center did an excellent job, and I’ll definitely be returning for future maintenance and repairs. I would highly recommend them to anyone looking for honest, dependable, and professional auto service. Five stars!
Cincinnati, OH
